WHAT TYPE OF QUESTION DO YOU HAVE?
SAFETY AND SECURITY
what's the catch?
are these the same tours the other guys sell, or are they
modified versions? do i have to attend a timeshare
A: There is no catch! These are the same tours everyone else sells (except some that are exclusive only to Playa del Carmen Tours), we just sell them for less. On top of that, we give you a free Playa del Carmen Discount Card! There is no timeshare pitch or other trap that the other guys sometimes spring on you, just real discounts, all the time.
can i trust you?
why should i pick you?
A: Well, no tour provider can answer this objectively, of course - you should pick us because we're the best! Couple our responsive, honest and friendly english-speaking customer service with our best-in-Playa del Carmen prices and our exclusive Playa del Carmen Discount Card and why would you use anyone else? In addition, we are certified members of the American Society of Travel Agents (ASTA), the most trusted and prestigious travel association on the planet. Read About Us or our Testimonials.
A: Pre-reserving on the internet is actually the safest thing you can do. Here's how we protect you:
1. When you place an order online, your credit card information is encrypted using the highest level of encryption on the market. No human eyes will ever see your credit card information - it's all automatic. Compare this with the lady at the ticket booth who takes your credit card, goes in the back room, then comes back out after a while holding your card in one hand and a receipt with all your credit card information in the other. Did she take notes while she was in the back room? With us, you know your information is safe.
2. When purchasing with a credit card, you are protected from fraud by your credit card company. If for any reason you didn't receive the goods or service you paid for, your credit card company will refund your money. What is your security blanket if you pay cash on the street or beach in Mexico? Do you think you'll see your money again?
A: Well, there are a few reasons....
Reason #1: Lower Prices
Reason #2: Safe and Secure
Reason #3: No Timeshare
Reason #4: Exclusive Discount Card
Reason #5: We all speak English
Reason #6: At-Home Convenience
Reason #7: No pressure sales
Reason #8: Fraud Protection
Reason #9: Local Expertise
Reason #10: Toll-Free Service
Reason #11: Better Selection
Reason #12: Honest Recommendations
Reason #13: No Port, No Pay Guarantee
Reason #14: ASTA Certified Safety
Reason #15: Years of Experience
Reason #16: We Think Like Tourists
Reason #17: More Vacation Less Planning
Reason #18: Less Sold Out Dates
Reason #19: Customized Tours
Reason #20: Responsive Service
You want more? Isn't That Enough?!?
You're sure demanding! Okay - here's the lowdown on how it works in Playa del Carmen: When you get to Playa del Carmen, you will have two ways to book tours. One is through the timeshare hawks at the airport or on the streets. Many of these operations are shady, and you don't know what you'll get if anything. If you don't want to spend a day of valuable vacation time in a chair getting slammed with a sales pitch for four hours, then don't talk to the folks on the street or at the airport. Also never give money to a guy on the beach or street who walks up to you and tries to sell you tours. It has happened many times that these guys are not authorized to sell tours and you find out too late that you have been scammed out of your money. Some are legitimate, some are not. Will you know the difference?
The second is through your hotel tour desk. This is also normally accompanied by an invitation for a "welcome package" which means timeshare presentation. If you say no, they often will still try to push you into the tours that they get the best commission on. You'll also pay more than you will through us. We offer a discount on every tour or activity in Playa del Carmen. We have no pressure sales (you choose the tours you want in private without anyone pressuring you), and discounts on every tour we sell. Plus we give you a discount card! We're the only place you can get the card - your hotel can't get you one.
DO I NEED TO PAY IN ADVANCE? DO YOU ACCEPT CREDIT CARDS?
A: Yes. You need to pay in advance because we have to pay in advance. In order to reserve your spot on one of these highly popular tours, we have to pay the operator at the time of the reservation. That's one way we're able to offer such incredible rates. We accept all major credit cards. All transactions are processed using 128-bit SSL Encryption to offer you the highest level of security. We don't accept cash or checks because we're looking out for you. Credit Cards offer fraud protection for you, so you will feel more secure with your purchase, and we'll end up with happy customers. We never add a surcharge to use a credit card when reserving our tours.
WHAT HAPPENS AFTER I MAKE A RESERVATION? DO I GET
A TICKET IN THE MAIL?
A: Once you place an order online, here's how the process works:
1. You'll immediately receive a receipt of your reservation. This is just to assure you that your reservation request was received. If you chose to call us with your credit card, then you'll call us right away and finish the transaction. If you paid online, you are done - you don't have to do anything else.
2. Within 24 hours (in most cases), we'll send you an electronic ticket via e-mail (much like when you make an airplane or hotel reservation) that you'll print out and bring with you to Playa del Carmen. You'll use this ticket to gain entry to the tour. Make sure to review the ticket for accuracy the moment you receive it! If there are any corrections to be made, let us know right away. Together with the ticket, you'll receive directions to our office to pick up your discount card, local contact information, and any other relevant information.
3. Attached to your confirmation voucher, you'll receive the Playa del Carmen Fun Card. Just print it out, fold it and laminate it down at the local Kinko's and you're set to save!
HOW DO I KNOW IF THE DATES AND TIMES I WANT ARE AVAILABLE?
A: If there is any problem getting you the dates or times you request, we'll contact you right away to make alternate arrangements. If nothing else works, we'll just refund your card and suggest a different tour that might work for you.
CAN YOU MAIL MY DISCOUNT CARD TO ME? CAN YOU DELIVER TO
A: No can do. The mail in Mexico is not like it is back home. You'd probably never see it, or if you did it would be two weeks after you got home. The hotels won't allow travel agents to enter the property - they're worried you'll try to steal their business. We can't get past security. Plus, since it's a free gift, we don't have the ability to pay staff to deliver it to you. To address these issues, we send all discount cards out via e-mail. Just size them, print them, fold them, tape or laminate them, and you're good to go. Very easy!
ARRIVING ON A CRUISE SHIP
how long will it
take to take a taxi? how much will it cost?
A: That will depend on where your hotel is and where you are going. You can call your hotel and get an estimate. However, from Playacar hotels downtown will only be about $5.00 for up to four people. To get from Calica downtown is about $8.00.
DON'T FIND THE TOUR YOU WANT?
A: The first step is to try the search box on the lower left of each page. If that doesn't work, then contact us and we can book it for you.
what if it rains
on the day of my tour?
A: If it rains on the day of your tour, but the tour still goes out, there are no refunds. However, if there is a storm, and the tour is cancelled, you will receive a full refund. The rain is usually very short lived, and usually gives way to bright sunshine. The temperatures are still usually above 80°F (26°C), so the rain is very warm, and it actually feels quite good! There's almost never a need to cancel a tour in Playa del Carmen because of the rain.
A: If during your sailing, your ship doesn't make port as scheduled due to weather, mechanical failure or other unforseen circumstances, just give us a call or e-mail us as soon as you know and we'll refund 100% of your money - we are proud to feature a no-port, no-pay policy. See our terms and conditions for complete details.
WHAT IS YOUR CANCELLATION
A: Cruise passengers - see the above question. Other than that, we will cheerfully issue you a refund for your tour, less a small 5% processing fee to cover the credit card fees we incur to process your cancellation. However, within 36 hours of the tour, all reservations are non-refundable, as we are unable to get our money back from the tour operator. Without this policy, we'd be out of business! Of course, if the tour is cancelled by the operator, you will receive a 100% refund. Special conditions apply to large groups, private boat charters, and fishing trips. Please refer to our Terms and Conditions for full details.
i have a problem
regarding a dvd, video or photo bought on my tour.
A: All issues regarding DVDs, videos, t-shirts, photos, etc. must be taken up with the tour operator directly. We have no involvement in these purchases, they are a direct transaction between you and the tour operator. If you are having a problem finding contact information for your tour operator, please let us know and we'll give you the contact information you need, but please don't yell at us if you have a problem with these items, it's really not our fault. We don't know anything about these items.
When I call YOU,
WILL THE PEOPLE ON THE PHONE SPEAK ENGLISH?
A: Ah! Glad you asked! Yes! Every one of us speaks fluent English. No worries there.
I TRIED TO CALL
YOU, BUT I GOT A STRANGE ANSWERING MACHINE OR NO ANSWER.
A: In Playa del Carmen, the phones aren't tremendously stable. When our phones go out, they often revert to the default message that comes with the phone - "Leave a Message" or something weird like that. Don't fear - we'll get the message. If you can't get through on the phone, just send us an e-mail and ask that we call you back.
the phone keeps
being busy or nobody answers.
PRIVATE AND GROUP TOURS
i HAVE A LARGE GROUP
- CAN YOU SET US UP ON A PRIVATE TOUR?
A: We can arrange for a private tour of almost all of our activities. We can even offer you a group discount, depending on the size of your group. Most operators require at least 20 people in your group to be eligible for a group discount, though. Just contact us at the phone number below and we'll set you up! To set this up, just give us a call toll-free at 1-866-728-1438 or Request a Custom Quote.
HOTELS, TRANSFERS AND OTHER SERVICES
CAN YOU BOOK A HOTEL, RENTAL CAR OR AIRPORT TRANSFER FOR
A: We don't offer these services yet, however we can tell you who does. For airport transfers click here and for rental car reservations you can visit this site. Just type in "Playa del Carmen" in the box. This is where we always book our rental cars through.
IT SAYS "YOUR CART IS NO LONGER AVAILABLE"?!?
A: Make sure you don't use the back button - just use the buttons. If this happens to you, just close your browser and reopen it and try again. It should work the second time.
HOW DO I RESERVE A TOUR?
A: At the bottom of each page is a form - just pick your date and time and number of people, and click "Book Now" to add your tours to your shopping cart.
OK - DID THAT. NOW HOW DO I ADD MORE TOURS OR MORE
A: To add more people on a tour, just change the number in the quantity box to the number of people that will be going on the tour and click "Recalculate". The cart will update. Now, if you want to add more tours, click "Continue Shopping" and start the process all over again for the next tour. If you are done, then click "Check out" and you'll complete the process.