Coronavirus - Playa del Carmen

Last Updated: April 8th 2020 

Through these difficult times, the first and most important thing we should do is take care of ourselves, our loved ones, and stay together. Up next, we share a message from our founders Johann & Sandra.

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Current Status of Coronavirus in Playa del Carmen

Confirmed Cases: 138 | Negative Tests: 291 | Recovered: 25
*Numbers for the State of Quintana Roo. View Source.

There are currently 138 cases of Covid-19 in the whole State of Quintana Roo, a State with more than 1.5 million inhabitants. From the testing in the whole state, 291 patients turned out negative, and 25 patients have already recovered. Of the 138 positive cases, 31 of these are in the municipality of Solidaridad, which is where Playa del Carmen is located.

Maritime activities oriented to tourism have been stopped. Ferries will continue working, but schedules have been shortened; below you can find the ferry schedules from Playa del Carmen to Cozumel and back.

In general, all tourism-related activities, including Hotels, Beaches, and Tourism Centers, are expected to be functioning regularly for Summer 2020. Most Hotels, Airlines, and Tour Operators hope to start operating through mid-May 2020.

If due to COVID-19, you have to reschedule or cancel your booked tour, you can do it with no extra charges. There is no risk when booking with us. Our team is here 7 days a week to help you with any arrangement for your upcoming summer in Playa del Carmen.

What is happening in Playa del Carmen regarding...

Playa del Carmen Coronavirus Update

Airports —

The Cancun Airport, which connects Playa del Carmen with the whole world, is still open and allowing passengers to visit Quintana Roo. However, we would like to mention that International gates have reduced their capacity by half based on the measures authorities are requiring. It is also good to mention that preventive measures and precautions are being taken to lower the Coronavirus spread.

The personal at the Cancun Airport is using thermometers and thermal scans to make sure there's no threat of Coronavirus. If they confirm the temperature of a passenger is not okay, this person is isolated and must get a medical examination as soon as possible.

Hotels —

Some Quintana Roo hotels are still open; however, they are expecting to reopen by May or June 2020. Some of them are:

  • Bahia Principe Luxury Sian Ka'an
  • Palladium Hotel Group
  • Palmaia
  • Riu Hotels & Resorts
  • Royal Hideaway Playacar
If you already have a reservation with a specific hotel, we highly recommend you to check directly with them to make sure they are still providing service as this might change from one day to another.

Ferry Schedules —

Ferries will continue to operate in Playa del Carmen, but due to the COVID-19 sanitary measures have been implemented aboard, and itineraries have also been changed. For the meantime, both ferry companies will alternate operations; Winjet will operate all the odd days of April (1, 3, 5, and so on), while Ultramar will function the even days of April (2, 4, 6, and so on). Here are the schedules for each company:

Winjet           Ultramar
Playa del Carmen Cozumel Playa del Carmen Cozumel
10:00 AM
07:00 PM
09:00 AM
06:00 PM
10:00 AM
01:00 PM
08:00 PM
09:00 AM
12:00 PM
07:00 PM

Our advice is to also stay tuned to the companies' updates in their websites and social media for any last-minute itinerary changes.

Bars & Restaurants —

Bars, movie theaters, and gyms have announced they will be close for some time due to the report of various cases of Coronavirus that have been confirmed in the state of Quintana Roo. Some restaurants are still open but only for delivery service. Most of them are expecting to be fully operating by this summer.

Cruise Ships —

Cruise Ship Lines have canceled their trips to Cozumel for the next month due to the Coronavirus situation; this is based on a request that has been done by the Mexican Cruise Ship Association.

Most of the cruise ships are looking to reopen operations starting mi-May 2020.

Coronavirus Frequently Asked Question (FAQs)

Are you currently working?
We certainly are – from home. Our team is available from 9:00 AM to 6:00 PM EST, 7 Days a Week to assist you with any future reservations or changes on already booked tours.

Should I cancel my trip to Playa del Carmen?
 Due to the current circumstances, we strongly support you staying at home and taking care of yourself and your loved ones. 

Please note that 70% of Playa del Carmen's economy depends solely on tourism; it is vital for the sustainability of our city and our people. Therefore, we invite you not to cancel your trip, but rather postpone it for when it is safe to come back! We are sure that soon, we will be creating amazing memories together in Playa del Carmen again!

What happens if I already bought my tour?

Most of the activities have been suspended due to the current situation, but are expected to operate as normal starting May 1. But don't worry! If needed, you can reschedule, postpone, or cancel your activity with no extra fees. Just get in contact with us to our U.S.A. and Canada TOLL-FREE number 1-877-849-6490 or through our different contact options, and we will take care of you.

What are your current cancellation policies for travelers?
We understand that we all feel uncertain about what will happen in the upcoming weeks/months. If you want to book with us or have already purchased a tour, we can guarantee that you are going to be able to reschedule, postpone, or cancel with no extra fees. You can read more about this here.

How to Protect Yourself

As you know, the way Coronavirus COVID-19 spreads is through droplets from people who carry the virus. The best way to protect yourself is to follow personal hygiene habits and advise.

Some of the things you can do include:

  • Clean your hands often
  • Practice social distancing
  • Stay home if you are sick
  • Cover coughs and sneezes
  • Disinfect frequently touched surfaces

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Coronavirus: What You Need to Know

COVID-19 or Coronavirus as you've heard the name, is a virus that's affecting people around the world, but what is it? This virus is part of a family of Coronaviruses that is causing an infection really similar to a common cold or influenza.

Even though the cases are increasing, 80% of people that have Coronavirus not always develop severe symptoms which helps them to recover without a special treatment according to the World Health Organization (WHO).

The COVID-19 symptoms include dry cough, fever, difficulty breathing and tiredness.

Who Does it Affect?

You have to be aware that COVID-19 can be contracted by anyone, but because of the virus and its symptoms it is affecting primarily people of advanced ages or people with pre-existing conditions. In the case of children and young adults, the infection is generally not severe, and they can recover quickly.

Now, you might have heard about the word: pandemic. The term is used when there's an outbreak disease that gets global and affects a large number of people. Due to the similarity with common flu you might ask yourself: why isn't that pandemic? This is because a common flu is something that occurs every year in different seasons, but unlike the flu the COVID-19 is a virus recently discovered. Check more info here.

Read More About it in the News

Recent News Articles about Coronavirus in Playa del Carmen and Mexico:

03/31/2020 - Public Spaces are Disinfected in Playa del Carmen
03/30/2020 - Cancun Airport Operations
03/30/2020 - Temporary Nautical Rules
03/27/2020 - Alcohol Restrictions in Quintana Roo
03/24/2020 - Coronavirus Desease - Travel Recommendations by Country
03/22/2020 - COVID-19 Flight Cancellations
03/20/2020 - Foreign Travel Advice
03/20/2020 - Number of Coronavirus cases in Mexico
03/18/2020 - Preventive Measures at Cancun Airport
03/18/2020 - Bars and Casinos close effective March 22nd, 2020

— More Information Of Our Destinations —
Coronavirus Updates for Cancun Discounts
Coronavirus Updates for Cancun Fishing
Coronavirus Updates for Cozumel Tours
Coronavirus Updates for Cozumel Charters