Here you will find the latest updates on Coronavirus and COVID-19 in Playa del Carmen Mexico, including Puerto Morelos, Puerto Aventuras, Akumal, Tulum and the rest of the Riviera Maya.
Learn what to expect when you visit Playa del Carmen including safety and health protocols, COVID-19 FAQs, entry requirements and coronavirus statistics, as well as lots of useful information like reopening dates and protocols for hotels, beaches, tours and attractions.
Playa del Carmen and Riviera Maya area are open to tourists.
Playa del Carmen is now open and welcoming tourists from the United States and Canada. Currently, all establishments such as hotels, restaurants, and attractions have implemented health measures and a strict sanitary protocol that includes around 150 different measures.
Open hotels, restaurants and attractions are operating at a 30% capacity to promote social distancing and comply with the current sanitary protocols.
Click below to see our different available services:
We are open and booking 7 days a week! You can also book securely through our website 24/7. There is never a charge to change your dates, and if for any reason your trip is delayed or cancelled due to COVID-19, you can get a credit or cancel most activities free of charge. There is no risk to book with us.
Playa del Carmen Coronavirus Latest Updates
Population: 259,000 |
Active Cases in Playa del Carmen: 250 | Recovered: 280 Source: Quintana Roo Health Department
Date Recorded: May 27th
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The Cancun Airport, which connects Playa del Carmen to the whole world is open and receiving flights daily. Anti-COVID sanitary protocols are in place at the airport, and health officials are conducting passenger screenings.
Currently you can get to the Cancun International Airport (CUN) from the USA with the following Airlines:
Air Canada: via Toronto (YYZ), Monrtreal (YUL), Vancounver (YVR), Calgary (YYC), and Winnipeg (YWG)
Alaska Airlines: via Los Angeles (LAX)
American Airlines: via Dallas (DFW), Miami (MIA), Philadelphia (PHI), Charlotte (CHT) or Chicago (ORD)
Delta/AeroMexico: via Mexico City (MEX)
Delta Airlines: via Atlanta (ATL)
Jet Blue: via New York (JFK) or Orlando (ORL)
Southwest Airlines: booking flights to Cancun from July 3rd, onwards
Spirit Airlines via Fort Lauderdale (FLL), Atlanta (ACY), New York (LGA), Houston (IAH), Dallas (DFW), Fort Lauderdale (FLL), Detroit (DTW), Baltimore (BWI), or Chicago (ORD).
United Airlines: via Houston (IAH)
And from other countries with the following airlines:
Copa Airlines from Panama City, Sao Paulo, Buenos Aires, Rio de Janeiro, Bogota
Volaris, VivaAerobus and AeroMexico from several Mexican cities
TropicAir from Belize City, Belize
Aerolineas Argentinas from Buenos Aires, Argentina
Evelop Airlines from Madrid, Spain
FlexFlight from Lisbon, Portugal
Wingo from Bogota, Columbia
Several airlines expect to be resuming service shortly and are already accepting bookings:
Airfare – Deals |
If you are thinking about traveling to Playa del Carmen in the near future, we found some great deals that could save you a lot of money in both flights and your hotel. Check out the following promos:
Playa del Carmen hotels have already implemented the official sanitary protocols. Certified hotels are already open and welcoming guests. Some of the measures implemented include reducing capacity to ensure social distancing, cleaning protocols, and more. You can see your Playa del Carmen hotel's information in the list below:
Hotels – Deals | If you are planning a trip to Playa del Carmen, hotels are offering some really amazing deals that are normally hard to find: great discounts, no cancellation fees, no rescheduling charges, 2x1 in stays, and more. Check them out:
Ferries will continue to operate in Playa del Carmen, but due to the COVID-19 sanitary measures have been implemented aboard, and itineraries have also been changed. For the meantime, both ferry companies will alternate operations; Wijnet will service the even days of July (2, 4, 6, and so on), and Ultramar the odd days of July (1, 3, 5, and so on). Here are the schedules for each company:
Playa del Carmen
4:00 PM 7:00 PM
9:00 AM 12:00 PM 3:00 PM
Playa del Carmen
4:00 PM 7:00 PM
9:00 AM 12:00 PM
2:00 PM 6:00 PM
Our advice is to also stay tuned to the companies' updates in their websites and social media for any last-minute itinerary changes.
Bars & Restaurants —
Most restaurants in Playa del Carmen are either open or are in the process of reopening with strict hygiene protocols and capacity limitations to ensure social distancing.
Bars and night clubs are not yet open.
5th Avenue has been undergoing a renovation and it is almost completed, so you should have a new robust 5th Avenue to look forward to when you visit Playa del Carmen.
Cancun, Playa del Carmen and the Riviera Maya are welcoming tourists to their beautiful beaches to enjoy the sun, the view and the amazing activities.
To ensure safety of the participants, strict health protocols are be implemented by all tour operators to promote social distancing, reduced capacity, and other sanitary measures for the safety of visitors, guests, and their own staff.
In order to maintain social distancing guidelines, large attractions such as the Mayan Ruins of Chichen Itza and Tulum are not open yet and no official reopening date has been set.
While you can use the beach at your resort or at a beach club, the public beaches aren't open yet, though they will reopen with the next phase. The government is differentiating between the essential economic activity of tourism and the non-essential recreation and leisure activities during this stage of the reopening.
For further information don’t hesitate to Contact Us and we will answer your questions.
Public Transportation is running in a normal schedule with a reduced capacity of 50% per vehicle. Taxis are limited to a maximum of 3 seats per vehicle.
Cruise Ships —
The following cruise ships were scheduled to make port in Cozumel this summer, and will resume sailings as follows:
Carnival Cruise Lines – Oct. 1
Carnival Legend (Nov. 1)
Carnival Radiance (Nov. 2)
Carnival Sunrise (Oct. 20)
Royal Caribbean Cruise Lines – Sept. 15
Allure of the Seas
Enchantment of the Seas
Empress of the Seas
Harmony of the Seas
Liberty of the Seas
Majesty of the Seas
Oasis of the Seas
Rhapsody of the Seas
Symphony of the Seas
Other Cruise Ships
Caribbean Princess – Nov. 4
Celebrity Equinox – September 15
Disney Fantasy – September 15
MSC Seaside – September 15
Norwegian Getaway – Dec. 22
Cruise Lines – Deals |
Interested in taking a cruise ship when it's safe to travel again? You can plan your trip ahead of time and take advantage of these amazing deals the following companies are launching.
Q: Is there Coronavirus (COVID-19) in Playa del Carmen?
A: While infection rates are low compared to most areas in the US, nowhere in the world is completely free of COVID-19. In an area with a population of more than 250,000 Playa del Carmen currently has 250 active cases of COVID-19 that are in quarantine or being treated, and 280 people have recovered since the COVID-19 pandemic began, according to the health department statistics. Visit Official Source Here.
Q: Is it safe to visit Playa del Carmen right now with the Coronavirus?
A: While nowhere is completely free of coronavirus in this day and age, infection rates are low compared to the US, and all businesses must be certified by the health authorities as having met strict health protocols before being allowed to reopen. Playa del Carmen is taking your health and safety very seriously.
Q: Will I need to wear a mask while I'm in Playa del Carmen? Or on the airplane?
A: As in other countries right now including the U.S. and Canada, masks should be worn at times where social distancing is not available, for example in public areas where you will be walking or standing near other people than your family, such as airports, grocery stores, public transportation, or on airplanes. However you won't need to wear a mask if you are in a private area where social distancing is available, such as at your hotel, at the beach, on a guided tour or excursion, or while dining at a restaurant.
The staff will wear masks and gloves, including cleaners and restaurant workers, to keep you as safe and healthy as possible. You will want to Buy Masks and Hand Sanitizer to bring with you on your trip, but these will also be provided for you at your hotel or other locations if you forget them in your hotel room. The idea is to keep everyone as safe as possible, while at the same time not detracting from your vacation experience and making sure you have a great time.
Q: Will there be hand sanitizer available?
A: Yes, all businesses are required to provide hand sanitizer and you will have it in your hotel room. However, we still recommend you bring your own to use along the way, which you can buy online from shops like Sustainable Travel Store, ZSkin or Germproof.
Q: Are there other things I should think to bring with me?
A: Other than the usual things like a hat, sunglasses, swimwear, Biodegradable Sunscreen or After-Sun Lotion, you may want to consider boosting your immune system with a product like Airborne or Germ-Proof or with Vitamins, but as long as you bring hand sanitizer you should have all the precautions you need.
If you will be doing water activities we always recommend to bring a Rash Guard or Wet-Shirt to protect you from the sun and protect the environment, and you may wish to bring your own Snorkeling Gear, though it will be provided for you fully sanitized on our tours if you don't.
Q: Is the Cancun International Airport Open?
A: Yes. It is open to international and domestic flights, airlines are gradually reopening and already accepting reservations. After you arrive to the airport, you can book an Airport Shuttle or a Private Airport Transfer to get to your Playa del Carmen Hotel.
Q: I'm arriving in June. Are your Airport Transfers running?
A: Yes. However only Private Transfers as well as Shared Airport Shuttles are available. We've implemented strict sanitary measures on all airport transfers for your safety. Book them in advance, so that we can prepare for your arrival.
Q: Does the US have travel restrictions for international travel?
A: Not to Mexico. Airlines have been flying between the US and Mexico continuously. However, due to low demand, many routes had been temporarily dropped by the airlines.
There is a restriction on land border crossings through July 21st but this does not affect air travel.
Q: Will I need to wear a mask at the airport?
A: You should plan to wear a mask at the airport, and on the flight, since these are public places where limited social distancing is available. You will want to [buy a mask] and a travel-size bottle of [hand sanitizer] to bring with you on your trip.
Q: Will they be testing at the airport?
A: When you arrive you will be quickly screened for symptoms. If you don't show symptoms, you will continue on to your [airport transfer] as normal. If you do show symptoms, you may be asked to undergo an extra screening which may include a rapid test just to make sure you are not contagious. If it is positive, you will receive guidance from a medical professional as to how to proceed.
Q: Will I need to quarantine?
A: Mexico has no requirements for quarantine on arrival or departure. If the unlikely event that you are symptomatic and test positive, you may be asked to self-quarantine at home or at your hotel. You can check with your airline to see if your home country has any requirements.
Q: What can I do to make sure I don't have any issues on my trip?
A: To make your travel go as smoothly as possible, we recommend you do a self-check for symptoms a day or two before you go to the airport, and also before you leave for your flight. If you have symptoms, go to the doctor and get tested. That way if you're positive, you can reschedule your trip and stay safe at home, and if you're negative you can bring your certificate with you on your trip.
You will be screened for symptoms upon arrival, but it is very unlikely that you would develop symptoms in a few hours while on the flight, so this will make sure you don't have any issues and can go on about enjoying your vacation.
Q: Are hotels in Playa del Carmen open right now?
A: Certified hotels are already operating under the new sanitary protocols. Around 64 hotels in Cancun and Playa del Carmen are already welcoming guests. The rest of hotels will gradually start reopening and accepting reservations.
Q: Are villas and vacation rentals in open in Playa del Carmen?
A: Villas, Air B&B, vacation rentals, bed and breakfasts are operating under the same protocols as hotels. They must also be certified by the health authorities to be complying with the sanitary measures. Certified villas, Air BnB's and vacation rentals are already accepting reservations.
Q: Will all the facilities at my hotel be available like normal? Will the bars and restaurants and spa be open?
A: Generally, yes. Most services and facilities will be available at all hotels. Make sure to check with your chosen hotel to be sure. Expanded health protocols will be in place for the safety and health of both you and the hotel employees, but you will be able to enjoy your hotel in the way you would expect.
Q: Won't it be crowded at my hotel? I'm worried about social distancing.
A: No. Hotels will be opening only to partial capacity in order to preserve social distancing.
Q: Are you open?
A: Yes. We are working remotely and ready to serve you 7 days a week from 8:00 AM to 6:00 PM (EST) with any questions you have. We are accepting bookings for all our activities for travel dates in June and onward.
Q: Will all your tours and activities be running when I arrive?
A: Yes. Most of our tours are already running and we expect all of our tours and activities to resume shortly, including fishing. However due to reduced volume, we strongly recommend to book well in advance of your tour date because if there are already bookings, then we can know there will be enough people to run that tour.
If everyone waits until the last minute, then it may be difficult for the tour operators to run some tours just because they didn't prepare staff and equipment since they thought they didn't have bookings that day.
Some tours that normally operate on a shared basis may be offered only on a private basis if demand isn't there, but most likely everything will be available, we just ask that you be flexible and patient in consideration of the situation.
Q: Will I be able to go snorkeling or go on a boat tour while I'm in Playa del Carmen?
A: Yes. All tours will be running as normal starting in June, just with less people on the tours than in other times, which is actually pretty nice.
Q: Can I cancel and get a refund if I can't visit due to Coronavirus?
A: Yes. We hope you will be able to change your date, in which case this is always free of charge. If not, then yes if COVID-19 disrupts your vacation plans you can cancel and receive a refund.
Q: Will I be able to bring a group or plan an event in Playa del Carmen this summer?
A: Yes. Playa del Carmen has special protocols in place to be able to accommodate groups and events such as weddings, including group tours and activities. Our Groups team is here 7 days a week to advise you and help you set up your event. Even if you're not visiting this summer, you can still start planning to have that dream destination event in Playa del Carmen that you've been wishing for.
Q: Are restaurants and bars open in Playa del Carmen ?
A: Over 1,600 restaurants are already certified and operating. The remaining restaurants will continue to reopen as soon as they are in full compliance with the new safety and hygiene protocols including social distancing. Hand sanitizer will be available at the door.
Bars, night clubs and casinos are still closed except for those at your hotel that meet the current social distancing protocols. They will reopen at a future date depending on health protocols.
Q: Will I need to wear a mask while eating at a restaurant?
A: No. The restaurants are set up for social distancing, so you can relax and enjoy your meal with your family as normal. However as at home, you should put on Your Mask when walking by other people, such as when entering or leaving the restaurant or getting up to go to the bathroom, just in case.
Any questions we didn't answer? Contact Us and we're happy to help make this a great vacation experience for you in Playa del Carmen.