Follow our page for the latest news about COVID-19 in Playa del Carmen and the Mayan Riviera. Here is a message from our founders, Johann and Sandra.
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Current Status of Coronavirus in Playa del Carmen
Population: 259,000 | Active Cases in Playa del Carmen: 29 | Recovered: 203 Source: Quintana Roo Health Department
We care about your well-being & safety during these times. We found these items you might find useful, with great quality and a budget-wise price.
Playa del Carmen and Riviera Maya area will open to tourists in June, 2020.
Playa del Carmen joins efforts with other Mexican cities like Cancun and the Riviera Maya to open their doors to welcome tourism. Currently, all establishments such as hotels, restaurants, bars, and attractions have implemented health measures and a strict sanitary protocol that includes 150 standards, towards reopening on June 1st and start welcoming tourists on June 8th.
WE ARE OPEN
We are open and taking bookings for all our airport transfers, adventures, and groups 7 days a week, and you can book securely online through our website. There is never a charge to change your dates, and if for any reason your trip is delayed or canceled due to COVID-19, you can cancel your tours and excursions free of charge. There is no risk to book with us.
Our Advice: airlines and hotels are already booking for June, or shortly after that. To book your activities, it is safe to start plan for June and onwards. You can do that in our site, 24/7 in our secure booking platform, or you can contact us and we'll gladly help you.
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What is happening in Playa del Carmen regarding...
Airports & Ports —
The Cancun Airport, which connects Playa del Carmen to the whole world is open and receiving flights daily. Anti-COVID sanitary protocols are in place at the airport, and health officials are conducting passenger screenings.
Currently you can get to the Cancun International Airport (CUN) from the USA with the following Airlines:
Alaska Airlines: via Los Angeles (LAX)
American Airlines: via Dallas (DFW), Miami (MIA), Philadelphia (PHI), Charlotte (CHT) or Chicago (ORD)
Delta/AeroMexico: via Mexico City (MEX)
Jet Blue: via New York (JFK) or Orlando (ORL)
And from other countries with the following airlines:
Volaris, VivaAerobus and AeroMexico from several Mexican cities
TropicAir from Belize City, Belize
Aerolineas Argentinas from Buenos Aires, Argentina
Evelop Airlines from Madrid, Spain
FlexFlight from Lisbon, Portugal
Wingo from Bogota, Columbia
Several airlines expect to be resuming service shortly and are already
What about fishing?Fishing, as well as other tours and activities will be available to the public, from June 8th and onward.
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Playa del Carmen hotels have already implemented the official sanitary protocols. Certified hotels will resume labors on June 1st, and will start receiving guests from June 8th and onwards. Some of the measures implemented include reducing capacity to 50% to ensure social distancing, cleaning protocols, and more. You can see your Playa del Carmen hotel's reopening date in the list below:
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Ferries will continue to operate in Playa del Carmen, but due to the COVID-19 sanitary measures have been implemented aboard, and itineraries have also been changed. For the meantime, both ferry companies will alternate operations; Winjet will operate all the odd days of May (5, 7, 9, and so on), while Ultramar will function the even days of May (2, 4, 6, and so on). Here are the schedules for each company:
Playa del Carmen
Playa del Carmen
For the route Puerto Juarez - Isla Mujeres, Ultramar is offering this service, on their usual schedule. From Puerto Juarez, departing at: 7:00 AM, 9:00 AM, 11:00 AM, 3:00 PM, 5:00 PM and 7:00 PM; and from Isla Mujeres at 8:00 AM; 10:00 AM; 12:00PM, 4:00 PM, 6:00 PM and 8:00 PM.
Our advice is to also stay tuned to the companies' updates in their websites and social media for any last-minute itinerary changes.
Bars & Restaurants —
Bars, restaurants and cafes
are currently implementing strict sanitary protocols, preparing to reopen starting on June 1st, or shortly thereafter.
Tours & Excursions —
Cancun, Playa del Carmen and the Riviera Maya will be opening their doors to international tourism, starting in June 1st, or shortly thereafter.
To ensure safety of the participants, strict health protocols will be implemented by all tour operators to promote social distancing and other sanitary measures for the safety of visitors, guests, and their own staff.
Xcaret Park announced the opening of both their park and Hotel Xcaret, starting June 15th. The park will be open to visitors from Monday to Saturday during the month of June. After their first opening, they will open the rest of their parks and attractions on July 10th. Other activities like dolphin swims will resume operations on July 1st.
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Q: Is there Coronavirus (COVID-19) in Playa del Carmen?
A: While infection rates are low compared to most areas in the US, nowhere in the world is completely free of COVID-19. In an area with a population of more than 250,000 Playa del Carmen currently has 29 active cases of COVID-19 that are in quarantine or being treated, and 203 people have recovered since the COVID-19 pandemic began, according to the health department statistics.
Q: Is it safe to visit Playa del Carmen right now with the Coronavirus?
A: While nowhere is completely free of coronavirus in this day and age, infection rates are low compared to the US, and all businesses must be certified by the health authorities as having met strict health protocols before being allowed to reopen. Playa del Carmen is taking your health and safety very seriously.
Q: Will I need to wear a mask while I'm in Playa del Carmen? Or on the airplane?
A: Masks will not be required in Playa del Carmen due to enforcement of social distancing guidelines and strict sanitizing protocols. However, masks and gloves will be worn by some workers including people handling food, for example, in order to keep you as safe and healthy as possible.
You may be asked to wear a mask on the airplane due to individual airline regulations, but you won't be asked to wear one while you are in Playa del Carmen. You will want to buy a mask to bring with you in case of airports or other special circumstances though.
Q: Will there be hand sanitizer available?
A: Yes, all businesses are required to provide hand sanitizer and you will have it in your hotel room. However, we still recommend you bring your own to use along the way, which you can buy online from shops like StreamSustainable Travel Store, ZSkin or Germproof.
Q: Are there other things I should think to bring with me?
A: Other than the usual things like a hat, sunglasses, swimwear, biodegradable sunscreen or after-sun lotion, you may want to consider boosting your immune system with a product like Airborne or Germ-Proof or with Vitamins, but as long as you bring hand sanitizer you should have all the precautions you need.
If you will be doing water activities we always recommend to bring a rash guard or wet-shirt to protect you from the sun and protect the environment, and you may wish to bring your own snorkeling gear, though it will be provided for you fully sanitized on our tours if you don't.
Q: Is the Cancun International Airport Open?
A: Yes. It is open to international and domestic flights. However non-essential businesses remain closed through May so we recommend to wait until June for your vacation plans. After you arrive to the airport, you can book an airport shuttle or a private airport transfer to get to your Playa del Carmen Hotel.
Q: I'm arriving in May. Are your airport transfers running?
A: Yes. However only private transfers are available right now and you will need to book them at least 24 hours in advance so that we can prepare them for your arrival. We will resume normal services on June 1st or shortly thereafter, so you can still book your shuttle for that time.
Q: Does the US have travel restrictions for international travel?
A: Not to Mexico. Airlines have been flying between the US and Mexico continuously. However, due to low demand, many routes have been temporarily dropped by the airlines.
There is a restriction on land border crossings through June 22nd but this does not affect air travel.
Q: Are hotels in Playa del Carmen open right now?
A: Yes, some of them. Hotels are momentarily only serving essential business travel. You would need to call these hotels to arrange a stay, since travel agencies and online bookings are not allowed until after the beginning of June, when most hotels will reopen for tourists with full services.
To further promote tourism, more than 150 Hotels throughout Cancun, Playa del Carmen and the Riviera Maya have joined "Come 2 Cancun", a special campaign that promotes 2-for-1 stays in Hotels. Some of the participant Hotel chains include Ritz Carlton Hotels, Fiesta Americana Coral Beach, AM Resorts, Hilton, and many others.
Q: Are villas and vacation rentals in open in Playa del Carmen?
A: Villas, Air B&B, vacation rentals, bed and breakfasts are operating under the same protocols as hotels. They must also be certified by the health authorities to be complying with the health protocols, and then they can open on June 1st or shortly thereafter. Right now, most of them are closed since they are tourist accommodations and there are no tourists right now. But they will be ready and waiting for you in June.
Q: Will all the facilities at my hotel be available like normal? Will the bars and restaurants and spa be open?
A: Yes. All expected services and facilities will be available at all hotels. Expanded health protocols will be in place for the safety and health of both you and the hotel employees, but you will be able to enjoy your hotel in the way you would expect.
Q: Won't it be crowded at my hotel? I'm worried about social distancing.
A: No. Hotels will be opening only to partial capacity in order to preserve social distancing.
Q: Are you open?
A: Yes. We are working remotely and ready to serve you 7 days a week Monday to Friday from 7:00 AM to 4:00 PM (EST) and Saturday to Sunday from 7:00 AM to 11:00 AM (EST) with any questions you have. We are accepting bookings for all our activities for travel dates in June and onward.
Q: Will all your tours and activities be running when I arrive?
A: Yes. We expect all tours and activities to resume June 1st or shortly thereafter, including fishing and water activities. However due to reduced volume, we strongly recommend to book well in advance of your tour date because if there are already bookings, then we can know there will be enough people to run that tour.
If everyone waits until the last minute, then it may be difficult for the tour operators to run some tours just because they didn't prepare staff and equipment since they thought they didn't have bookings that day.
Some tours that normally operate on a shared basis may be offered only on a private basis if demand isn't there, but most likely everything will be available, we just ask that you be flexible and patient in consideration of the situation.
Q: Will I be able to go snorkeling or go on a boat tour while I'm in Playa del Carmen?
A: Yes. All tours will be running as normal starting in June, just with less people on the tours than in other times, which is actually pretty nice
Q: Are golf courses in Playa del Carmen open?
A: They will be open when you arrive in June.
Q: Can I cancel and get a refund if I can't visit due to Coronavirus?
A: Yes. We hope you will be able to change your date, in which case this is always free of charge. If not, then yes if COVID-19 disrupts your vacation plans you can cancel and receive a refund.
Q: Will I be able to bring a group or plan an event in Playa del Carmen this summer?
A: Yes. Playa del Carmen has special protocols in place to be able to accommodate groups and events such as weddings, including group tours and activities. Our groups team is here 7 days a week to advise you and help you set up your event. Even if you're not visiting this summer, you can still start planning to have that dream destination event in Playa del Carmen that you've been wishing for.
Q: Are restaurants and bars open in Playa del Carmen ?
A: When you arrive in June, all the restaurants, bars, and shops will be open for your enjoyment, in full compliance with the new safety and hygiene protocols including social distancing.
Any questions we didn't answer? Contact Us and we're happy to help make this a great vacation experience for you in Playa del Carmen.
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