We get this question a lot - "how do I know I can trust you?". Another good one is "why should I choose you?". Always a hard question to answer - what do you say to that? Well, we'll let our customers do the talking!
It takes a little something special to make people want to take time out of their lives to drop us a note to thank us for helping them to have a good time. Here are some of the folks who have done just that. Thanks for the warm fuzzies!
Let us know how you thought our service was
Customer Feedback and Testimonials
"We would like to say thank you to all for the wonderful experience we had! We booked our trip only 12h prior to departure and everyone from the customer support team, shuttle driver to the meeting point (since our hotel was in Playa deal Carmen), tour guide, and the shuttle driver back to the hotel did everything to make sure we are taken care of. Our tour guide was Carlos and the driver was Erick. They are an exceptional team. Carlos did everything right and made sure that everyone was taken care off and answered any questions we had. We would highly recommend this tour to everyone!" - Almira from West Valley City, Utah
"We had a great 6 hour private excursion with our driver, George, on January 2 to Tulum and Akumal. The van was comfortable and George was helpful to arrange our tour guide at Tulum and escort at Akumal beach. Thank you for a great day!" - Tina from California
We reserved your Chichen Itza Private tour with George as our driver and it was fabulous!! We went on Christmas Eve from the Sandos Playa Beach Resort with our family (6 people total). This was our only full day excursion we did the whole week and were a little worried it was going to be too much because it was 2.5 to 3 hours one way to Chichen Itza which is a lot of driving but George made it so interesting and fun that it was a perfect day! He was very informative on the entire trip and was very knowledgeable about the Mayan people, the area’s history and Mexico in general. He asked if we wanted to stop at various sites along the way which was our choice. On the way to the ruins we stopped at a Mayapan (tequila) factory which was small but VERY interesting! Next stop was the ruins and as promised George knew a tour guide who met us at the entrance of the ruins and he and George walked us through the lines, translated when necessary and were extremely helpful in getting us in quickly. Once inside George said good-bye to us and left us in the trusted hands of our guide (I don’t remember his name) but he was very good. He was of Mayan descent and was extremely knowledgeable about the culture, history and aspects of Chichen Itza. It was absolutely fascinating and a must see if you’re anywhere in the area. There are tons of artists and merchants throughout the ruins to buy many different items, lots of variety. Our tour was 1.5 hours as estimated. It was a hot day so we didn’t explore much after our guide left us but there was plenty to explore if you desire. On the way home George again asked if we wanted to stop at a cenote which we jumped on because we were so hot. I don’t remember the name of it but it’s the largest one in the area. It was crowded but definitely worth the stop for the experience. It was very cool! Again George asked if we wanted to stop at a colonial town on the way home and we did. It was very quaint and had a beautiful church which we went in. Again worth the short stop to get out and stretch and get a feel for the local area. Every step of the way George was close by, keeping an eye on us which was very reassuring. Your description of the tour was exactly what we experienced. It was a long day but well worth it!! All 6 of us ranging from 21 to 53 yrs old would definitely recommend this excursion!! Thank you for such a great day!" - Meg from Idaho
"I am an agent from Australia and often book holidays to Mexico and always had issues with finding a good decent reliable transfer company and well priced. Well i found it in your company. Not only all these things, but I had a recent situation where a honeymoon couple missed connecting flights in LA due to an airline delay. It was very last minute and no show but just barely which with other companies this would constitute a cancellation nil refund. But your guys were prompt, helpful and ready to assist no matter what and better still didn’t hit us up for fees and extra costs. Thank you from the bottom of our hearts for being loyal and understanding. Ciri is whom I dealt with thank you to her. I will always use your services and wish your company the best and prosperity. Many many thanks again!" - Gina from Australia
"We did the Ultimate Snorkeling tour and had a wonderful time…….It was the quality of the tours that I felt gave us value. Our guide Luis we patent and very knowledgeable even when he didn’t have to be on the ride over to our destinations. The owner was fantastic as well. I would book again here with Playa Del Carmen Tours…they delivered!" - Chris from Montebello, California
"I want to thank your website for being great and accommodating! Always responsive to all questions and concerns Our group was able to visit Tulum with a great tour guide Ariel and the great transportation team. I will be sure to recommend your website to others!" - Ebony from Los Angeles, California
"My husband and I recently went on the Tulum & Jungle Maya tour and it was amazing! They do a lot to really submersed you into the Mayan culture. Our tour guide Marcos was excellent, very fun and informative! We highly recommend him, this tour and this company! " Veronica and Braedon from Amarillo, Texas
"Absolutely loved our Ek Balam/cenote tour! our guide Jose made it fun and interesting (best guide I've had) and our driver Nelson was great too. They both made us feel like family!" - Paula from Houston, Texas
"This is a great company for booking stuff in the area...best prices and great vendors!" - Kitty from Austin, Texas
"Thank you for a great tour to Sian Ka'an. Great service and an interesting day out. Thanks again!" - Gail from Hednesford, United Kingdom
"We enjoyed the ATV & Cenote Tour so much thank you! It was fantastic and we totally enjoyed ourselves. Thank you again and Happy New Year!" - Siobhan from Naples, Florida
"I would like to say thank you for the service. The driver at Playa del Carmen was great and we didn't have any problems. If I have a customer who would like to do excursion I will recommend your services! Thank you again!" - Gina from Voyage Evasion Travel in L'Assomption, Quebec
"I wanted to give some feedback on our whale shark dive. We had it cancelled everyday due to bad weather so we had to hang in Playa till the weather came good. I'm so glad we did. My partner Rachael and Myself had the best day. Mike our guide and the Captain who I can't remember his name were perfect. They were both so friendly and helpful and I could tell they both tried really hard to ensure we had a great day. The weather on the day made it complicated but we still swam with several sharks and that was a day we both won't forget. I would recommend Mike and your company to anyone wanting to experience swimming with such amazing animals. Thanks again to Mike and Captain!" - Todd from London, England
"I would just like to say that I just got back from Mexico after booking all my tours through Playa Del Carmen Tours and this is the tour company to go through. Everything was perfect. I felt safe and was always comfortable and everyone made sure everything went smoothly. Highly recommend and will definitely use again. Thank you!" - Michael from Chicago, Illinois
"Hola team and thank you very much. You provide a very good service from all of your team and you have an excellent web-page. I can only recommend your service! I already booked therefore 3 days out of 6 days of my holidays -thanks to you!" - Eva from Bad Kreuznach, Germany
"My parents has a wonderful time and said the Chichen Itza tour was very well put together with all the extra's. Thank you!" - Dan from Winnipeg, Manitoba
"We absolutely loved the Sian Ka'an tour and your service and I am copying the TripAdvisor Report I have just typed. I would really appreciate it if Francesca could be forwarded this email. I would like them to know how much we enjoyed the experience!" - Helen from Bedford, United Kingdom
"Every one of your services was awesome! Everything was just as described on your website. We loved everything we did! Thank you!" - Wayne from Garland, Texas
"We were picked up for our Chichen Itza tour at the Blue Bay Grand Esmeralda at 7:45 a.m. by Ricardo and Tomas, in a very nice 10 passenger air conditioned van. I just want to say that they were both absolutely amazing. My husband loved Tomas and thought his tour was just great. His English was excellent and his knowledge was never ending. The drive out was great and Ricardo was a very good driver - it would be hard to do that 4 or 5 times a week. But they both did it with smiles on their faces and they made a great experience even more special! It's always a little scary to book a tour in another country over the internet - so needless to say we were very pleasantly surprised that it was legitimate and that we got everything the website promised - all for a very low price! Thank you!" - Elson and Tina from Victoria, British Columbia
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